|Operational standards and indicators on reception conditions|
|37. Ensure that reception officers are sufficiently qualified.|
37.1. Each reception officer has clear terms of reference (job description).
37.2. Each reception officer is qualified in accordance with national law and regulations concerning his/her particular terms of reference (job description).
|38. Ensure reception officers are provided with the necessary and appropriate|
|38.1. Each reception officer has a thorough and timely introduction into his/her role, including on the applicable code of conduct.|
|38.2. A clear training syllabus including the training requirements for each functional group exists.|
|38.3. Training is provided in a regular manner and depending on the need.|
|38.4. A minimum of training provided includes gender and age-specific concerns and the situation of applicants with special needs, in particular with regard to child protection and safeguarding standards for children, including unaccompanied|
children, as well as the identification of victims of torture and violence.
|39. Promote the awareness of other stakeholders who are in regular contact with applicants.||39.1. Regular awareness-raising sessions and/or alternative arrangements are in place for persons who are not considered ‘reception officers’, but are nevertheless in contact with applicants due to their profession/function|
40. Promote process oriented support for reception officers.
40.1. Different measures are available to help deal with difficult situations encountered during the reception work.